Information We Collect
We collect different types of information depending on how you engage with our services. Some information you provide directly, while other data is collected automatically through your interactions with our platform.
Personal Information You Provide
When you register for our financial modelling courses or request information, we collect details that help us deliver personalized services:
- Full name and contact details (email address, phone number)
- Business information (company name, industry sector, role)
- Educational background and professional experience
- Payment information processed through secure third-party providers
- Course preferences and learning objectives
- Communication history with our support team
Automatically Collected Information
Our systems automatically gather technical data to improve your experience and maintain security:
- Device information (browser type, operating system, screen resolution)
- IP address and approximate geographic location
- Page views, click patterns, and navigation paths
- Time spent on different sections of our platform
- Referral sources and search terms used to find us
- Course completion rates and assessment scores
| Data Category | Purpose | Retention Period |
|---|---|---|
| Contact Information | Course enrollment, communication, support delivery | 5 years after last interaction |
| Payment Records | Transaction processing, invoicing, tax compliance | 7 years per Australian tax laws |
| Learning Data | Progress tracking, certificate issuance, course improvement | Lifetime access for enrolled students |
| Technical Logs | Security monitoring, performance optimization | 12 months rolling basis |
| Marketing Preferences | Relevant course updates, newsletter distribution | Until consent withdrawn |
How We Use Your Information
We process your personal data for specific, legitimate purposes related to delivering high-quality financial education. Every use of your information serves a clear purpose that benefits your learning experience or our ability to provide services.
Core Service Delivery: We use your information primarily to enroll you in courses, track your progress, issue certificates, and provide ongoing support throughout your learning journey.
Communication: Your contact details allow us to send course updates, respond to inquiries, share relevant industry insights, and notify you about new offerings that match your interests.
Platform Improvement: Anonymous usage data helps us identify which course sections work well and where students struggle, allowing continuous refinement of our educational materials.
Specific Processing Activities
- Processing enrollments and managing your course access
- Sending transactional emails about your account and purchases
- Providing technical support and troubleshooting assistance
- Analyzing learning patterns to enhance course effectiveness
- Conducting surveys to gather feedback on our programs
- Preventing fraud and maintaining platform security
- Complying with legal obligations and responding to official requests
- Developing new courses based on student needs and market demand
We don't sell your personal information to third parties. Period. Your data stays within our educational ecosystem and with carefully selected service providers who help us deliver courses.
Data Sharing and Third Parties
While we keep your information within our organization whenever possible, some business operations require sharing data with trusted partners who meet strict privacy standards.
Service Providers We Work With
These companies process data on our behalf under contractual agreements that protect your privacy:
- Payment processors for secure transaction handling (PCI-DSS compliant)
- Cloud hosting providers for platform infrastructure and data storage
- Email service providers for course communications and newsletters
- Analytics platforms for understanding user behavior (anonymized data)
- Customer support tools for managing inquiries and technical issues
- Video hosting services for course content delivery
International Data Transfers: Some of our service providers operate servers outside Australia. When data leaves Australia, we ensure adequate protection through Standard Contractual Clauses and verify that providers maintain robust security measures comparable to Australian standards.
Legal Disclosures
We may disclose your information when legally required or necessary to protect our rights:
- Responding to court orders, subpoenas, or government investigations
- Enforcing our terms of service or investigating policy violations
- Protecting against fraud or security threats
- Complying with Australian tax and regulatory requirements
Your Privacy Rights
Under Australian privacy law, you have considerable control over your personal information. These aren't just theoretical rights – we've built systems to make exercising them straightforward.
Access Your Data
Request a copy of all personal information we hold about you. We'll provide it in a commonly used format within 30 days.
Correction Rights
Update or correct inaccurate information. You can modify most details through your account settings or contact us for assistance.
Data Deletion
Request deletion of your personal information, subject to legal retention requirements for financial and tax records.
Object to Processing
Withdraw consent for marketing communications or object to certain data processing activities that aren't essential for service delivery.
Data Portability
Receive your course data and learning records in a structured format that you can transfer to another education provider.
Lodge a Complaint
Contact the Office of the Australian Information Commissioner (OAIC) if you're unsatisfied with how we handle your privacy concerns.
How to Exercise Your Rights
Send your request to us via phone at +61449082660 or visit our office at Shop 7, Southlands Shopping Centre, 15 Mawson Place, Heard Street, Mawson ACT 2607, Australia. We'll verify your identity and respond within the timeframes required by Australian privacy law.
Data Security Measures
Protecting your information isn't just about compliance – it's fundamental to maintaining your trust. We've implemented multiple layers of security to safeguard your data from unauthorized access, disclosure, or loss.
Technical Safeguards
- Industry-standard encryption for data in transit and at rest
- Multi-factor authentication for administrative access
- Regular penetration testing and vulnerability assessments
- Automated monitoring for suspicious activity and breach attempts
- Segregated database architecture with role-based permissions
- Daily encrypted backups stored in geographically distributed locations
Organizational Measures
Our team receives ongoing privacy and security training. Access to personal data is restricted to employees who need it for their roles. We maintain strict confidentiality agreements and have clear protocols for handling data breaches.
Data Breach Notification: In the unlikely event of a data breach affecting your personal information, we'll notify you and the OAIC within 72 hours, as required under the Notifiable Data Breaches scheme. We'll explain what happened, what data was affected, and what steps we're taking to address the situation.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to remember your preferences, understand how you use our platform, and improve your overall experience. You have control over these technologies.
Types of Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Enable core functionality like login sessions and course access | Session or up to 30 days |
| Performance Cookies | Collect anonymous data about site usage and performance | Up to 2 years |
| Functional Cookies | Remember your preferences and customization choices | Up to 1 year |
| Analytics Cookies | Help us understand which content resonates with students | Up to 2 years |
You can control cookies through your browser settings. Blocking certain cookies may limit some platform features. We don't use cookies for targeted advertising or share cookie data with advertising networks.
Changes to This Privacy Policy
Privacy practices evolve as technology changes and regulations develop. We review this policy annually and update it when our data handling practices change or new legal requirements emerge.
When we make significant changes, we'll notify enrolled students via email and post a prominent notice on our website. The "Effective Date" at the top of this policy shows when the current version took effect.
Continuing to use our services after policy changes indicates your acceptance of the updated terms. If you disagree with changes, you can exercise your data deletion rights and discontinue using our platform.